1. Nursing staff ability to effectively demonstrate that they care for each patient is very important to patient satisfaction. (True / False - 10 Points)

2. The number one priority for patients is how long they have to spend in the emergency department. (True / False - 10 Points)

3. The diversity in the U.S. population affects hospital patients and staffing. (True / False - 10 Points)

4. Emergency room care does not play an important role in health care for diverse populations. (True / False - 10 Points)

5. JCAHO currently addresses patient's cultural values in their standards. (True / False - 10 Points)

6. According to the Press Ganey Emergency Department Pulse Report; overall patient satisfaction with the E D increased between 2003 and 2006. (True / False - 10 Points)

7. In general; the more patients that an emergency department treats; the less satisfied the patients are. (True / False - 10 Points)

8. Patients are generally more pleased with E.D. visits between the hours of 0700 and 1500. (True / False - 10 Points)

9. Patients who wait more than two hours have much lower patient satisfaction rates. (True / False - 10 Points)

10. Patient satisfaction is directly related to the amount of communication they receive regarding emergency room delays. (True / False - 10 Points)

11. Patient satisfaction does not depend upon interpersonal relationships as much as it does upon clinical expertise and diagnostic ability. (True / False - 10 Points)

12. Pain Control is one of the most important elements for patient satisfaction (True / False - 10 Points)

13. The average time patients spend in the E.D. is approximately four hours. (True / False - 10 Points)

14. Patients should be updated every 15 minutes about their stay in the emergency department. (True / False - 10 Points)

15. Patient dissatisfaction caused by poor communication between physicians and their patients is the root cause of most malpractice claims. (True / False - 10 Points)

16. The comfort of the waiting room is a very important factor in patient satisfaction. (True / False - 10 Points)

17. Physician's communication with family members is one of the most important factors in obtaining positive patient satisfaction. (True / False - 10 Points)

18. Patients who wait less than one hour ALWAYS give higher satisfaction ratings. (True / False - 10 Points)

19. Correct Care expects each physician to treat every patient with the same level of quality care that they would expect for their own family members. (True / False - 10 Points)

20. Patients with private insurance should be given a medical screening exam quicker than those patients with no ability to pay. (True / False - 10 Points)

21. Content of this activity was free of commercial bias? (Answer not graded- Survey Question)

22. Presentation level and content was appropriate? (Answer not graded- Survey Question)

23. Your educational needs were satisfied, and you will apply what you have learned in your practice? (Answer not graded- Survey Question)

24. Educational design and format was clear and easy to understand? (Answer not graded- Survey Question)

25. Stated objectives were clearly presented and met? (Answer not graded- Survey Question)